Privacy Policy

1. Who We Are

Mudgway Flooring is a sole-trader flooring business based in Hamilton, Waikato, New Zealand. We provide flooring installation, supply, and finishing services across the Waikato region.

For all privacy-related enquiries, you can contact us at:

• Email: mudgwayflooring@gmail.com
• Phone: 027 271 6252
• Location: Hamilton, Waikato, New Zealand

2. What Information We Collect

We collect personal information in two ways: information you provide directly, and information collected automatically when you visit our website.

Information You Provide

• Your name
• Your phone number
• Your email address
• Details about your project (room type, flooring type, size, timeline)
• Any other information you choose to include in your enquiry

Information Collected Automatically

• Pages visited and time spent on our website
• Browser type, operating system, and device type
• IP address (anonymised where possible)
• Referring website or search query that led you to us
• Clicks, scrolling behaviour, and on-page interactions

3. How We Collect Information

We collect information through the following means:

• Quote request forms on our website, when you choose to submit your details
• Direct contact via phone or email
• Cookies and tracking technologies placed by third-party platforms we use (see Section 6)
• Analytics tools that record aggregated or anonymised data about how visitors use our website

4. Why We Collect Your Information

We collect and use your personal information to:

• Respond to your enquiry and provide a quote for flooring services
• Schedule site visits and communicate about your project
• Send you information relevant to your enquiry (we will not send unsolicited marketing material)
• Improve our website and understand how visitors find and use it
• Measure the effectiveness of our advertising on platforms like Google and Meta
• Comply with any legal obligations

We will only use your information for the purpose it was collected, or a directly related purpose. We will not sell, rent, or share your personal information with third parties for their own marketing purposes.

5. Our Obligations Under the Privacy Act 2020

The New Zealand Privacy Act 2020 sets out 13 Information Privacy Principles (IPPs) that govern how we handle personal information. In summary, we are required to:

• Only collect information that is necessary for a lawful purpose
• Collect information directly from you where reasonably practicable
• Tell you why we are collecting your information and how it will be used
• Keep your information secure and protect it from unauthorised access
• Only keep your information for as long as necessary
• Allow you to access and correct your personal information on request
• Not use or disclose your information in ways that are inconsistent with the reason it was collected

If you believe we have breached the Privacy Act 2020, you may make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.

6. Third-Party Platforms and Cookies

Our website uses several third-party tools for analytics and advertising. These tools may set cookies on your device and collect information about your browsing behaviour. Because these companies are based overseas (primarily the United States), your information may be transferred and stored outside New Zealand. We take reasonable steps to ensure these providers have appropriate privacy safeguards in place.

The platforms we may use include:

Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some websites. You can also opt out of personalised advertising through:

• Google: adssettings.google.com
• Meta: Your Facebook/Instagram account Ad Preferences settings
• General opt-out: youronlinechoices.com

7. Overseas Disclosure

Some of the third-party platforms listed above store and process data in the United States and other countries. Under Principle 12 of the Privacy Act 2020, we take reasonable steps to ensure that any overseas recipients of your information are required to protect it in a way that is comparable to how we are required to protect it under New Zealand law.

By using our website, you acknowledge that your information may be transferred to and processed in countries outside New Zealand.

8. How Long We Keep Your Information

We retain personal information collected through our website enquiry forms for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. In practice, this means:

• Enquiry and quote information is retained for the duration of any job and a reasonable period afterwards (typically up to seven years for business records)
• Analytics data retained by third-party platforms is subject to their own retention periods (typically 14 months for GA4 by default)

When information is no longer needed, it is securely deleted or de-identified.

9. How We Protect Your Information

We take reasonable steps to protect the personal information we hold against loss, unauthorised access, use, modification, or disclosure. Our website is served over HTTPS (encrypted connection), and access to your enquiry information is limited to James Mudgway.

If a privacy breach occurs that is likely to cause serious harm, we will notify the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.

10. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Correct any personal information that is inaccurate, incomplete, or out of date
• Request deletion of your personal information where we no longer have a lawful reason to retain it
• Complain to us, and if not satisfied, to the Office of the Privacy Commissioner

To exercise any of these rights, please contact us using the details below. We will respond to your request within 20 working days, as required by the Privacy Act 2020.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last updated. We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.